DECEMBER 15TH, LAST DAY TO BUY YOUR CHRISTMAS GIFTS ONLINE AND RECEIVE THEM BEFORE THE 24TH SHOP NOW!

ANSWERS TO YOUR QUESTIONS

Shopping Information

I BROKE MY SANGRE DE MI SANGRE JEWELRY, WHAT CAN I DO?
Don't worry, we're here to help! Repairs orders need to be approved by our staff, so make sure to email us first or visit one of our stores.
HOW SHOULD I TAKE CARE OF MY JEWELRY?
We believe jewelry is meant to be worn every day. Most of the jewelry we sell requires very little care — just wear and enjoy. We do recommend taking off your jewelry when swimming, gardening, doing contact sports, seriously messy cooking, and moving heavy objects. That said - it depends on your lifestyle.
WHAT ARE YOUR SHIPPING POLICIES?
All orders made through our website are processed from Monday to Friday between 10:00 am and 6:00pm. For all purchases, please allow 1-3 days business days for your order to be processed and shipped (territorial restrictions and additional fees may apply). Shipping fees: • International shipping $25 USD (1-4 business days) • National shipping $150 MXN (1-4 business days) • Free national shipping in purchases of $2,000 MXN and above (1-4 business days) For any additional information e-mail us at taller@sdemis.com or shop@sdemis.com

Jewelry Care 101

GOLD & DIAMONDS
Mix a small amount of mild dish detergent with warm water in a bowl. Put the jewelry into the bowl and let sit for a few minutes. Use a soft toothbrush (like a baby tooth brush) to gently scrub the jewelry. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth. You can also use a polishing kit for extra shine and to remove any tarnish. (Sometimes 14k gold can tarnish a bit - particularly on earrings and the inside of rings - depending on your skin chemistry, but it is a very easy fix.) You can also bring your diamond rings to a reputable jeweler and ask if they can put your piece in their ultrasonic cleanser. A small at-home ultrasonic is also a great, fairly modest investment, especially if you are very keen on keeping your jewelry at its most sparkly.
SILVER
Silver tarnishes quite quickly when it comes into contact with oxygen or sulfur. Happily, the best measure to prevent this is wearing your silver jewelry often. The oils in your skin help prevent tarnish. (This varies depending on your own body chemistry.) When storing your silver jewelry, use an airtight plastic bag (like a Ziploc) and if you can, put in a piece of chalk or a silica gel (the little packets in new shoes) - these will help prevent tarnish while you are not wearing your silver. If your silver is tarnished the best way to clean it is with a jewelry polishing cloth
GOLD PLATED JEWELRY?
All orders made through our website are processed from Monday to Friday between 10:00 am and 6:00pm. For all purchases, please allow 1-3 days business days for your order to be processed and shipped (territorial restrictions and additional fees may apply). Shipping fees: • International shipping $25 USD (1-4 business days) • National shipping $150 MXN (1-4 business days) • Free national shipping in purchases of $2,000 MXN and above (1-4 business days) For any additional information e-mail us at taller@sdemis.com or shop@sdemis.com

Return and Repair Policy

WHAT DO I DO FOR RETURNS AND REPAIRS?
On any pieces purchased from Sangre de mi Sangre stores or on our webpage and social media For all repair inquiries, please send an email to taller@sdemis.com; this email must contain your contact information (full name, telephone number and email) along with the date and place of purchase and a description of the damaged piece with a photo attached; this will help us provide you with an accurate repair quote or define if the damage will be covered by our guarantee. Upon agreement on the cost of repair, the piece must be delivered at our shop located in Orizaba 101 local F, Col. Roma norte; CP 06700, Delegación Cuauhtémoc, Ciudad de México; within our opening hours (Monday to Sunday from 11:00am to 7:00pm) Repairs will be complete within up to 4 weeks from the date we receive them, you will be notified via email or telephone once the piece is ready and you can either pick it up at our store or give us a shipping address for us to send it. Any shipping expenses must be covered by the customer.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
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HOW CAN I CANCEL OR CHANGE MY ORDER?
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HOW DO I TRACK MY ORDER?
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